After all your comments about her needing to know, I finally sent Stacy Julien an email about the situation... I just tried to be factual on what was going on and not get into the anger or "you guys suck" side of things.
I really didn't expect any response.
I mean, the woman is SUPER busy already (just reading her blog and seeing all the stuff she does or is involved with makes me dizzy!) and I know how hard a time I have keeping up on email! I just didn't expect to hear anything back... I just wrote it as an FYI, not as an "You need to get on this"...
So, imagine my surprise when I got a response back... within HOURS!!
I was completely blown away! And it wasn't an "I have no control over this" email either... She was so sympathetic and understanding. And, she forwarded it to 2 people at CK and I got a response from one of them, Dana Wilson, within hours of receiving of the email from Stacy! Both of them were awesome and really want to help me resolve this. I think it will happen soon and this saga will be over...
Dana did mention that CK is launching a whole new website with better order tracking, customer service, etc... in a matter of weeks. So, hopefully this won't happen again to anyone else or me, if I chose to order another KOTM again in the future. I don't know...
I did decide to keep the kits I did order before I read her email: I opened the KOTM for June and was blown away by how cool it was. I know that Tracy and I are going to have a really good time putting this together... it was that super cool! Since I purchase the class on Big Picture Scrapbooking to go with this kit, I am going to have to log into that too to see how Stacy did her album so we have suggestions on what we want to do.
While I hate what I went through, I do think that it was a great kit. I'll post pics of how we do it after the retreat.
Oh - and another spin on the problem - it turns out I ordered 4 kits, not 3... So I have another June KOTM. I decided to do some good with this one instead of paying to ship it back: I am going to use it for a raffle prize in our series of Breast Cancer Crops for Tracy & Susan's 3 Day walks. That way, the money will go to a good cause. If you are interested in bidding for it, let me know or I can forward the information to you to attend one of our fun crops. We have one in July, possibly one in August, and possibly another one in October.
Ta-Ta for now!!